ABSTRACT
An understanding of care delays and telehealth experiences during the pandemic among vulnerable patients, such as those with cardiac disease, is needed to inform future telehealth policy. We conducted a cross-sectional survey study with socioeconomically diverse cardiac patients (n=28) and clinicians (n=26). Most patients (89%) preferred to receive some or all of their care in-person during the pandemic and endorsed the lack of in-person visits as the top facilitator to telehealth use. Significantly more clinicians perceived high ease of use of video visits compared to patients (82% vs. 44%). Significantly more patients perceived high ease of learning to use (69% vs. 18%) and using (69% vs. 27%) remote monitoring compared to clinicians. Results suggest that patients are more open to receiving in-person care during the pandemic than clinicians recognize and may need greater support surrounding video visits when in-person care is not feasible or safe.